Shipping policy
All orders are processed within 1-3 business days. Once your order is placed, it is sent directly to our supplier for fulfillment. You will receive a confirmation email once your order is shipped.
Shipping Methods & Delivery Times:
Shipping times depend on the supplier and your location. Estimated delivery times are:
- Standard shipping: 10-25 business days
- Expedited Shipping: 5-10 business days (if available for your product)
Please note these are only estimated delivery times and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs:
Shipping fees are calculated at checkout and may vary by product and destination. Some items may include free shipping promotions - check product details for more info.
Order Tracking:
Once your order ships, a tracking number will be emailed to you. You can use this number to track your package until delivery. Please allow 24-48 hours for tracking information to become active.
Lost or damaged items:
If your order is lost or damaged, please contact us via email LumiSeoul19@outlook.com within 7 days of delivery. We will work with our suppliers to resolve the issue.
IMPORTANT NOTICE:
As a drop shipping store, products are shipped directly from suppliers. Delivery times may be longer than local shipping. We appreciate your patience and understanding.